A lot has happened in the past month at Help Desk Cavalry. With team members participating in new training, a promotion, and a new addition to the team, we have been fortunate to find increased productivity all around.

The newest member of our team is Gayle Treanor. Though she has worked closely with Steve as an advisor and business partner the past several years, she is now able to take on an active role in everyday business and moves forward as VP of Client Experience. This is a pertinent position that will allow her to improve communication between clients and our team to create an open dialogue.

Our senior engineer, Luke, has been promoted to Sales due to his penchant for helping clients feel at ease and his ability to describe complex network configurations that help our client businesses be more efficient. By having Luke focused on this aspect of Help Desk Cavalry, we will be able to respond quickly to client requests and find the equipment that is right for them.

Together, Gayle and Luke traveled to a Sales training seminar in California. While there, they spent the week learning more about the Managed Services Provider (MSP) Sales Process. This intense training yields many benefits for our staff as a whole and helps to smoothly transition our team members into their new positions. With this seminar under their belt, Gayle and Luke have a greater understanding of a more direct and standardized approach to how we handle our Sales and Marketing processes.

Although we have seen some big changes in the last month, we are excited to see where they lead us. Everyone at HDCav is happy to have Gayle on our team and Luke’s promotion has helped us round out our Sales team. We are looking forward to the future and are looking to the next steps in making our services even better!