Thanks to Steve and his team at Help Desk Cavalry we have the security in knowing that we have IT support that will get us up and running whenever we have computer problems. They understand the need for fast, friendly service, especially when it comes to technology. Their service has been invaluable to our office.
My experience with your technician was very positive; she answered my questions and found my issue quickly and had the remedy installed in just a matter of minutes. I was extremely satisfied with her service. Thank you!
I was so thankful I was helped immediately today and my crisis was averted.
Thank you for your quick response. You gave me peace of mind.
In our business, we must be able to respond to technical innovations as quickly as possible to remain competitive. When the time came to choose our current network solution we chose The Help Desk Cavalry because they could meet our industry-specific and demanding requirements. In the time since, The Help Desk Cavalry has been a partner in looking at holistic solutions for our business, including telephony, data management and storage, hardware, software and network solutions.
I have been extremely impressed with The Help Desk Cavalry. In the specialized industrial and commercial construction industry, they quickly seized on the opportunities and issues in our business and put together a comprehensive plan. Their high-energy and analytical skills allowed them to present to us a completely different way of looking at our IT infrastructure, and we are now leveraging their offerings across our company. We are very pleased with their results!”
They fixed my problem (Which was causing me to not be able to do my job) quickly & efficiently. I was so happy I even told them that I loved them Happy Thursday & keep up the good work!
Just a thank you for the quick response and retrieval of a very important file;)
I wanted to take this opportunity to comment on how pleased I am with the support provided by your techs. The most stressful part of the end-user experience is the frustration of not “being able to make the damned thing do what I want it to do”. Add a little too much coffee, deadline pressures, co-workers that instinctively click thrice on everything their cursor touches, and the gradual loss of the ability to communicate with words instead of grotesque facial expressions and spittle; and you’ve got yourself a recipe for an insurance claim to replace the work station beaten with a (totally cute) shoe and dropped off the end of the fishing pier because Outlook stopped filtering spam. I’m pretty sure “Exchange Server” is Latin for “Monolith of Pain”. Enter Help Desk. From the moment you pick up my call, to the email confirming the ticket is closed, every tech not only solves the problem at hand, but does it in a way that de-escalates my frustration. Each ticket is handled by an individual that shows understanding, exemplifies patience and quickly sets the rest of my day back on course for success with a smile…maybe even some hugs and rainbows. Each call breathes a little humanity into the cold, dead, lifeless eyes of IT. If not for the human aspect your company applies to doing business – and for exceptional techs like Mel, Armand, Jeff, Loren, Kim et al – we’d be lost at sea, dead in the water, and definitely shortone workstation – and one totally cute shoe. Thanks for making the daily challenge of doing business more human.
Help Desk Cavalry has ridden to my rescue so many times I’ve lost count. I’ve sought help over the phone many times and in each case the HDC staff member was helpful, patient, and good-humored. They’ve always resolved my problems and answered my questions right away. Easy to access, pleasant to talk to, and effective: Help Desk Cavalry rules.
Before Help Desk Cavalry, I’d wake up every morning worrying about what IT issues I was going to face that day. Now, our responsive IT partner is on top of the technology, keeping our systems reliable and they take care of any IT issues. I no longer need to worry. We use technology to expand our capacity to deliver on our mission.
Thank you for the quick and friendly service!
Great job, quick fix and I am good to go.
Always a pleasure to work with!