Communication & Collaboration

Email is at the heart of an employee’s work experience. Even if many of the other tools and technologies were stripped away, work could still be completed solely using email. This means that a reliable, intuitive, and integrated email platform is vital to productivity. The Microsoft 365 solution comes with every sophisticated feature that a company needs: anywhere access, contact management, advanced search and organization tools, calendaring, and even receive insights about your usage and connections. It integrates seamlessly with various other Microsoft 365 solutions like OneDrive and Teams. These out-of-the-box integrations ensure that your users spend as little time bouncing between programs as possible, as well as ensuring that your company captures all of the data possible as an employee goes about their activities. Help Desk Cavalry handles all of the licensing, device, and user management; sets up distribution groups and shared mailboxes; implements email security protocols such as whitelisting and blacklisting senders, and trains employees.

Most employees are required to produce documents of some sort such, as spreadsheets, diagrams, presentations, or basic documentation. Providing tools that offer a consistent user experience while allowing easy online sharing speeds up tyipcal processes like handoffs, approvals, and referencing. With Microsoft 365 applications like OneDrive, SharePoint, and Teams, users can set up their own permissions for colleagues which limits confusion and ensures privacy for secure items. Organization tools like creating subsites or project areas and folders allow users to find what they need quickly and focused on the work at hand. Help Desk Cavalry provides best practices for set up and organization, as well as user training and support.

Different employees collaborate in different ways. They also need the flexibility that comes with various forms of communication in order to keep momentum and work together effectively. Installing an Instant Messaging (IM) system and a one-click web conferencing system—like what’s incorporated in Microsoft Teams—can increase productivity. Platforms like SharePoint and Microsoft Teams allow users to work together on deliverables through collaborative tools like project environments and editing document simultaneously. Microsoft Teams also comes with visual tools that increase user adoption, like collaborative white-boarding, and emojis and GIFs. With the multitude of Microsoft Teams Apps available for installation, users can access other interactive functionality like surveys, integrated Wikipedia search, and reminders.