After Help Desk Cavalry took over responsibilities for IT infrastructure my life changed for the better. With the previous outsourced IT company, when I came to work in the morning, I dreaded that I would find employees complaining that they couldn’t get their work done due to technology issues. With Help Desk Cavalry, it’s a new day, where I don’t have IT issues as my primary experience. Technical issues still happen occasionally, but now, IT issues are immediately handled. For example, last month I had a computer issue that I reported to Help Desk Cavalry. A technician actually responded within five minutes. Within ten minutes, the issue was resolved remotely from their headquarters in Bremerton, WA. Even more amazing, the next day, the Help Desk Cavalry technician called to follow up to see if the issue was still resolved. I was wowed! I am super happy!

Help Desk Cavalry presented a comprehensive hardware, vendor management, security, software, and technical services package in an understandable manner. The flat rate cost was spread in an easy-to-budget monthly amount that we can count on not to fluctuate each month. They actually knew what they were talking about, which took the fear away. Since coming onboard to manage our IT network, we regularly sit down and discuss our needs and then agree on a roll-out schedule that is least disruptive to our services. The Help Desk Cavalry and Communitas relationship is a true partnership that helps Communitas to better serve. Isn’t that the way that it should work?

Help Desk Cavalry has ridden to my rescue so many times I’ve lost count. I’ve sought help over the phone many times and in each case the HDC staff member was helpful, patient, and good-humored. They’ve always resolved my problems and answered my questions right away. Easy to access, pleasant to talk to, and effective: Help Desk Cavalry rules.

Before Help Desk Cavalry, I’d wake up every morning worrying about what IT issues I was going to face that day. Now, our responsive IT partner is on top of the technology, keeping our systems reliable and they take care of any IT issues. I no longer need to worry. We use technology to expand our capacity to deliver on our mission.”

Thanks to Steve and his team at Help Desk Cavalry we have the security in knowing that we have IT support that will get us up and running whenever we have computer problems. They understand the need for fast, friendly service, especially when it comes to technology. Their service has been invaluable to our office.

In our business, we must be able to respond to technical innovations as quickly as possible to remain competitive. When the time came to choose our current network solution we chose The Help Desk Cavalry because they could meet our industry-specific and demanding requirements. In the time since, The Help Desk Cavalry has been a partner in looking at holistic solutions for our business, including telephony, data management and storage, hardware, software and network solutions.

I have been extremely impressed with The Help Desk Cavalry. In the specialized industrial and commercial construction industry, they quickly seized on the opportunities and issues in our business and put together a comprehensive plan. Their high-energy and analytical skills allowed them to present to us a completely different way of looking at our IT infrastructure, and we are now leveraging their offerings across our company. We are very pleased with their results!”

The Help Desk Cavalry is an excellent resource to tackle the daily technical issues of our company. They consistently deliver an excellent client experience, backing up the practical with professional understanding of the unique needs of our business. They are extremely energetic, self-motivated and able to swiftly assess and address problems. I was also impressed with their level of concern and urgency through all phases of the various projects we have and are working on—a strong recommendation!

HDC has been so helpful for Poulsbo First Lutheran as a small business, setting up a secure network and giving us on demand help for both staff and volunteers. We would be in the dark ages without them, and I appreciate them more every day because of their dedication, their expertise, and their professionalism. Every tech is courteous, kind, and diligent. Thank you for being part of our community, HDC!

Tech are knowledgeable and easy to get along with.

The tech was very patience with me….Thank you

I wanted to take this opportunity to comment on how pleased I am with the support provided by your techs. The most stressful part of the end-user experience is the frustration of not “being able to make the damned thing do what I want it to do”. Add a little too much coffee, deadline pressures, co-workers that instinctively click thrice on everything their cursor touches, and the gradual loss of the ability to communicate with words instead of grotesque facial expressions and spittle; and you’ve got yourself a recipe for an insurance claim to replace the work station beaten with a (totally cute) shoe and dropped off the end of the fishing pier because Outlook stopped filtering spam. I’m pretty sure “Exchange Server” is Latin for “Monolith of Pain”. Enter Help Desk. From the moment you pick up my call, to the email confirming the ticket is closed, every tech not only solves the problem at hand, but does it in a way that de-escalates my frustration. Each ticket is handled by an individual that shows understanding, exemplifies patience and quickly sets the rest of my day back on course for success with a smile…maybe even some hugs and rainbows. Each call breathes a little humanity into the cold, dead, lifeless eyes of IT. If not for the human aspect your company applies to doing business – and for exceptional techs like Mel, Armand, Jeff, Loren, Kim et al – we’d be lost at sea, dead in the water, and definitely shortone workstation – and one totally cute shoe. Thanks for making the daily challenge of doing business more human

Really appreciate the quick response & resolution of the problem.

You guys were FANTASTIC! The issue was fixed within a short amount of time. Great response and service!!!!!

As usual, tech support has been outstanding. Issues quickly understood and solved by a friendly professional staff member. Thank you.

Great service- courteous, quick and professional. Thank you very much for your help!

They fixed my problem (Which was causing me to not be able to do my job) quickly & efficiently. I was so happy I even told them that I loved them 🙂 Happy Thursday & keep up the good work!

Just a thank you for the quick response and retrieval of a very important file;)

Thank you for the quick response as usual. Much appreciated.

HDCav staff were, as always, incredibly professional, ensured that I had access to the drive and services I needed in a very short time period. I was under a time crunch and they were able to close these tickets within minutes, ensuring I was able to successfully present to the participants. Very much appreciated.

Very friendly and got the job done. Thank you.

You have been a delight!

Great job!!!!

As always, the issue was handled quickly, professionally and with kindness.

The person who assisted me this morning was great, exceptional customer service and patience and kindness. thank you!!

Very nice and helpful.

Always a pleasure to work with!

Always a pleasure to work with! Always troubleshoots issues in an effective and timely manner!

She was very helpful!

She was professional, friendly, and knowledgeable. She did a great job! Thank you. 🙂

Always A++ service!

Excellent customer service!

We appreciate the quick service

Done very quickly! thanks!

The response time was excellent. The problem was solved quickly. Great customer service with a smile and a laugh. Thank you.

Great attitude and was a pleasure to work with. my problem was simple and they helped solve it in just a few minutes, probably one if I wasn’t such a talker. No need to improve, you’re already the best.

Thank you for the quick and friendly service!

It was very appreciated that I didn’t have to wait for a call back to move on through my work day. THANK YOU!

Continue the good work!

Thank you for taking care of this for me. The service your provide is excellent and you were sensitive to my needing to continue to work on the computer.

The technician was able to easily walk me through what needed to be done and the whole process was very quick. THUMBS UP!!”

I really appreciate the quick response and resolution of the problem.

Fast response – nice!

I appreciate the quick and helpful resolution of the problem. Thank you!

Of course HDC immediately pointed out the simple, simple fix. I shouldn’t have tried to screw with it 3 times myself. Thanks so much!

Fast response – nice!

By far the HDCav team was one of the best parts of our moving experience and Chris Kelley was phenomenal!

He worked tirelessly with our telecom vendors through a very unpleasant surprise as the moving date approached. The HDCav Team went above and beyond in securing Comcast into our business when one of our vendors indicated they would not be meeting our telecom deadline.

Chris was onsite on over the holiday weekend helping to prep and troubleshoot our technology set-up giving us piece of mind and confidence that we would be ready for business when our doors opened and our employees arrived for work on Tuesday.

Great job by Chris and the HDCav Team!!!