Property management is an ever-evolving industry on which families across the country rely. These companies keep tenants satisfied and give homeowners peace of mind. Over 30% of households in the Kitsap County area are renters, and Lighthouse Cove Property Management has been a beacon of safety and security for many families over the years.
For nineteen years, Lighthouse Cove has worked with single-family and multi-family rentals alike. After spending most of their time in an office off Clear Creek, the owner of the company for the last ten years, Chrysztyna Rowek, has moved the business to the current Silverdale location last March. The centralized location allows them to be highly accessible to the renters and rentals in the surrounding areas, which is paramount for Rowek. As Kitsap County is home to a diverse range of families with varying economic spheres, it is important to her to help everyone find a home that is suitable for their needs.
But as rents continue to climb in Seattle, the housing crisis has hit Kitsap. The prices of house rentals in Kitsap have skyrocketed 11–13% within the last year alone and many renters have begun to struggle with this unfortunate monthly increase. However, Rowek and Lighthouse Cove are big believers in second chances and are happy to take any vouchers that ease the renters’ burdens.
Rowek came into Lighthouse Cove when she herself was working hard to help support her family. She began by cleaning rentals and moved her way up through the company. In 2006 she became an assistant property manager and, within a year of receiving her real estate license, she purchased Lighthouse Cove. Now Rowek shares her success, and more importantly, her failures with managers all over the country to teach them how to manage their business better, and educate their owners.
Due to her high levels of travel, it is critical for Rowek to access data from Lighthouse Cove’s headquarters at any time. When she began, Rowek turned to a close friend to manage the company’s IT support. However, this required the support to be non-local and, as the business boomed, a team became necessary.
Rowek was introduced to Help Desk Cavalry through a Business Network International (BNI) group and found exactly what she needed to help her business flourish. Rowek speaks five languages but IT is just not one of them. She is self-proclaimed “hopeless when it comes to IT” work, and it has been a dream-come-true for Rowek since building a relationship with Help Desk Cavalry. On top of her personal print-out to walk her through accessing her server, all questions are answered easily and issues are addressed almost immediately. Help Desk has helped her and her staff manage the day-to-day with increasing productivity.
Rowek confessed that it took a while to convince her, but she is happy to say that she “finally buckled down” and made the switch to Help Desk and now feels as though “[she] can do anything.”