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Since 1993, Animal Emergency and Trauma Center (AETC) has been providing emergency/critical care for animals in the local community with the help of founder Dr. David Burgess and his team of medical staff. Dr. Burgess has been practicing veterinary medicine for thirty years and it was in his early days moonlighting at a veterinary emergency hospital he discovered his passion and aptitude for emergency care. Upon opening AETC, Dr. Burgess decided that the hospital would function to support general veterinary practices versus be a competitor. AETC would not offer any general practice services and would refer clients back to their family practice. Over the years, this has become a very synergistic relationship that works well for both AETC and the surrounding general practices.

As more veterinary practices open in Kitsap County and the community grows, AETC takes on more responsibility as the local animal emergency room. The staff’s main objective is to work with their patients and clients with kindness, compassion, empathy and giving them emotional support while providing them the best possible care. In addition, AETC’s culture is one of trust and respect for each other as well as for each client and patient.

Patty Selvidge is the practice manager responsible for ensuring the practice runs smoothly on a daily basis while consistently encouraging everyone to do the best job possible. Her responsibilities include maintaining the infrastructure, monitoring financials, keeping the business moving forward, and the equipment functioning properly. However, IT is not one of Patty’s areas of expertise. Today’s technology has become critical in running a busy veterinary hospital and maintaining efficiency. Time is critical in an emergency room, and having information at their fingertips allows everyone to move quickly.

Before working with Help Desk Cavalry, AETC knew and worked with ITs Luke and Matt. When they joined the team at Help Desk Cavalry, Patty was eager to follow, knowing there would be support and knowledge. Despite the odd hours needed to operate an emergency room, Patty and everyone at AETC knows that they can depend on Help Desk to be there when they are needed.

AETC has found the IT staff at Help Desk Cavalry is accommodating and eager to educate. This allows everyone at AETC to have peace of mind and focus on their jobs rather than worrying about whether or not the computers will work. Patty says, “The service that I get from [Help Desk Cavalry] is exceptional. Everyone is friendly, patient, and professional.”