Onsite Workforce (Work from Office)

Security is always top of mind for Help Desk Cavalry, so we discuss it first. It goes way beyond installing an antivirus program and calling it good. Our fully managed solution includes all levels of cybersecurity from whitelisting domains to backing up your services with geo-redundancy. We ensure that all your hardware and solutions are always updated so no invisible backdoors are created. We perform regular server and system health checks. We train and empower your users to avoid common missteps that can lead to data leaks or ransomeware attacks. We also have processes in place that immediately create alerts the minute a possible threat is identified and solved for. And we have protocols for incoming and exiting personnel, so no doors are left open.

HDCav Onsite Workforce provides your users and admins with every productivity and collaboration tool they need. And we handle configuration, training, documentation, support, updates, licensing optimization, and much more. Your users will enjoy the power of top-of-the-line enterprise tools such as Microsoft 365 (fully integrated email, calendaring, document sharing, instant messaging and collaboration) and virtual phone systems (smart queues, transfers, voicemail dictation, digital switchboards, sophisticated admin tools). And they’re all mobile-friendly.

Whether it’s a faulty cable or an offline server, we are ready to provide immediate support and we have systems in place that alert us to issues around the clock. To keep response times fast and ensure minimal downtime, we use state-of-the-art remote access systems that offer the latest in security technology. If onsite support is required, our technicians schedule appointments at your convenience and always gain permission before accessing any locations or equipment. The HDCav Help Van is outfitted with masks, sanitation items, as well as a series of safety procedures for each visit. We do everything possible to ensure that everyone remains as productive and safe as possible while we address your IT issues. We also provide third-party vendor management where we oversee all support provided by a hardware or software vendor on your behalf.