IT Support

Few companies have the resources to employ a dedicated IT person. When they do, this professional is typically working in many technology roles and is not always immediately available when user support is needed. The HDCav Help Desk Team is on call 24 hours a day, 7 days a week, 365 days a year. This means minimal downtime for your users, faster ramp up time for new employees, and reduced hardware costs since small issues can be solved before becoming big problems. We provide ‘best in class’ hardware and we create a detailed map of your entire network setup, from cable placement to network passwords. This ensures that any of our technicians can help your users at any time with little to no questions. We also provide training and documentation on technologies such as Windows, Microsoft 365, Skype, Zoom, VPNs, and more. Your users are informed of their ticket statuses at every step of the way, so they can manage their requests with minimal effort.

To reduce costs and increase reaction timing, we provide support remotely until onsite is required. It can be surprising to new clients how much can be effectively addressed via remote support. But in these rare instances, our technicians are deployed as immediately as your schedule allows with appointment times that best fit you. If after-hours, onsite support is needed, we always gain permission to access your location and its necessary areas. We provide support for every element of onsite requirements including delivery and set up of new hardware, and server or hardware malfunctions. The HDCav Help Van is outfitted with masks, sanitation items, as well as a series of safety procedures for each drop off and pick up. And each of our employees is trained on proper health safety practices to ensure all participants stay safe and healthy. We also provide eCycling services for outdated or unwanted equipment.

Help Desk Cavalry installs, sets up, and supports all of your server, user, and network equipment. But for related items that don’t fall under our umbrella (like QuickBooks or printers), we provide full vendor management on your behalf. If any issues arise with equipment that is serviced by a third party, we contact them, get them connected, handle all troubleshooting, and ensure their access is removed when issues are solved. We monitor their progress and solutions to ensure that your security is upheld. We also watch for any possible missteps or breaks that may occur and jump in to correct them if needed.

Like the inability to keep a dedicated IT person on staff, it is difficult for small to medium sized businesses to keep an IT leader (such as a CIO or CTO). This person must stay informed of both changes in the business and of new IT best practices, as well as stay tuned into the latest tools available. They must always assess security performance, licensing optimization, and user productivity as it relates to the technology the company owns. Since we already have a deep understanding of your technology set ups, we provide structure, optimizations, and recommendations. And since it’s our job to stay on top of latest advancements and trends, we enable you to stay agile and proactive. We can also provide you with regular, detailed dossiers that include a full map of your technology landscape with recommendations that consider scalable, long-term growth plans.