Desktop & User Care

Remote and on-site IT Support for your Staff

All-You-Can-Eat Helpdesk Support

End-users are human. Shouldn’t their IT support be too?
Your end-users’ time is best spent working for your organization, not managing IT issues. We make it simple by offering fast and reliable 24x7x365 support for your users, as well as Proactive Desktop Remote Management and Maintenance for your workstations.
Now your end-users don’t need to worry about racking up bills whenever they need support.

The Help Desk Cavalry Desktop Platform

Remote monitoring, maintenance, reporting, and cost-effective support
Help Desk Cavalry’s Proactive Managed Desktop Care provides comprehensive preventative maintenance services remotely. This solution is comprised of three main elements. First, we equip you with a desktop/laptop agent within the Help Desk Cavalry technology platform. This agent has all of the intelligence built-in to conduct day to day preventive maintenance services. Then we administer a bundled managed Anti-Virus Package. Finally, we offer remote access.

Empower your staff by giving them direct access to Help Desk Cavalry’s unlimited phone and remote support. Our flat-rate resolves the issue of having to wait for approval. Consequently this increases IT support costs.

With Desktop & User Care, we provide detailed inventory reports and configurations. These include anything related to the preventive maintenance activities conducted through the Help Desk Cavalry Network Operations Center (NOC). We track serial numbers, license expiration, warranties, vendor information, detailed service responses, and much more. The platform comes with a built-in scripting engine and can also be used to deploy software applications remotely and automatically.