Born and raised in Michigan, Jerrod moved here from Arizona in November 2013 to be our Service Coordinator, but his dedication to excellent customer service soon saw him promoted to Help Desk Manager. Jerrod’s primary focus as Help Desk Manager is to maintain a connection to our clients as a central point of contact for their issues and to keep our technicians informed of our client’s needs at a higher level. In addition to being the Help Desk Manager, Jerrod is also our impromptu handyman, often fixing mechanical issues around the office. Jerrod enjoys a good challenge and learning new things. When Jerrod is not in the office, you can find him working on vehicles, playing outside in the mud, or spending time with his wife and two kids.