Category : Employee Spotlights

Employee Spotlight — Candace Taylor

Born in Tacoma but raised in Silverdale, Candace is a Kitsap native. As a software and IT industry devotee since 2006, she has deep expertise demystifying software licensing and providing guidance on software strategies, as well as helping companies make the most of their IT investments. Though she joined Help Desk Cavalry to be the core of our sales organization, she is currently our acting Interim IT Service Coordinator for the summer. She’s always looking to broaden her knowledge base […]

Employee Spotlight —Jerrod Paberzs

Born and raised in Michigan, Jerrod moved here from Arizona in November 2013 to be our Service Coordinator, but his dedication to excellent customer service soon saw him promoted through roles and now he is our Supply Chain Manager. Jerrod’s excellent attention to detail, ability to predict needs, and his knack to create and maintain great business relationships makes him a perfect fit. In addition to being our Supply Chain Manager, Jerrod is also our impromptu handyman, often fixing mechanical […]

Employee Spotlight — Rico Martinez

A true Kitsap raised professional, Rico graduated from South Kitsap High School and has lived in Port Orchard for over 38 years. Through these years he has primarily worked in the Kitsap County area. Married to his wife, Nicole for 21 years and has a 19-year-old son named Hunter. Rico spends his free time building and maintaining a Koi fish pond at his home, as well as working on and modifying cars with his son. He also enjoys hunting, fishing, […]

Employee Spotlight – Bhanu Bhatia

Bhanu Bhatia is a Service Technician here at HDCav. Bhanu got into the IT world from his passion for solving technical issues. He is very skilled in Office 365, performing backups, general desktop troubleshooting and Wintel. When Bhanu isn’t busy helping clients, you may find him spending time with his family playing games, watching comedy shows with his wife, cooking or traveling. Bhanu’s weekends are spent playing cricket with his friends and attending sports games as much as he can. “Forget […]

Employee Spotlight — Loren Neilsen

After 2 years, Loren Neilsen “boomeranged” back as Senior Service Technician. Loren worked with HDCav back in its early years and both our clients and our staff missed him in his absence. Loren lived and worked in Kitsap County for many years, starting his technical career as a Nuclear Electronics Technician for the Navy and 10 years working for the Bremerton School District. In Loren’s free time he likes to read and spend time with the love of his life, […]

Employee Spotlight — Vidhi Sangwan

Vidhi Sangwan is a Service Technician here at HDCav and we couldn’t be more thrilled to have her on board. Vidhi has joined our Help Desk Team to focus on our European client’s time zone and to add coverage to our local clients in the weekday evening hours. Vidhi got into IT Support because of her passion to learn about technology, enhancing her skills and her eagerness to help others with their issues. She grew up in the big city […]

Employee Spotlight — Annie Bui

Annie joined Help Desk Cavalry as our Project Manager. Annie comes to us by way of New Jersey and California after graduating magna cum laude from NYU with her B.A in Economics. Throughout her years in the technology industry, Annie held various roles in IT organizations and is currently a Certified Scrum Master. She enjoys the outdoors and nature, some of her hobbies include fishing, snorkeling, hiking, traveling and birdwatching. She was lucky enough to see the near endangered Red […]

Employee Spotlight — Greg Relaford

Greg Relaford has been a vital member of our Service Technician Team since day one. Born and raised throughout the state of Missouri, Greg and his wife, Kathryn decided to make their journey to the great PNW in 1991. Having begun working full-time at 17, Greg worked in foundry, coal mining, and manufacturing until his early 30’s. Finally going back to school, mainly to study math and science, he developed a hobby working with computers.  After graduating from Evergreen State […]

Employee Spotlight — Jesse Coker

Jesse joined the Help Desk Cavalry Team in September 2018 as a Service Technician. He was born in Grand Junction Colorado, but moved shortly thereafter to San Diego CA. After about 6 years, his family was stationed in Washington State where Jesse has lived ever since. Jesse states that the most positive life changing event for him was meeting his beautiful wife and having 2 amazing children. Jesse loves playing the drums and guitar and really enjoys playing video games […]

Employee Spotlight — Grayson Grose

Grayson was born and raised in Kitsap County, and he is one of our highly valued Service Technicians. He enjoys spending time tinkering with the newest technology and learning about new processes and tools that make our lives easier. In his spare time, he enjoys working on electronics, playing strategy games, and spending time with his Dungeons and Dragons group.   Grayson has spent time working with local members of our community with personal computer repairs and has worked his way […]