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Category : Employee Spotlights

Jesse joined the Help Desk Cavalry Team in September 2018 as our newest Project Technician. He was born in Grand Junction Colorado, but moved shortly thereafter to San Diego CA. After about 6 years, his family was stationed in Washington State where Jesse has lived ever since. Jesse states that the most positive life changing event for him was meeting his beautiful wife and having 2 amazing children. Jesse loves playing the drums and guitar and really enjoys playing video games with his son. Jesse has a strong passion for learning. Jesse truly enjoys learning about new technology and is excited about the many opportunities that await him as part of the Help Desk Cavalry Family.

Grayson was born and raised in Kitsap County. He joined the Help Desk family as a Service Technician in March. He enjoys spending time tinkering with the newest technology and learning about new processes and tools that make our lives easier. In his spare time, he enjoys working on electronics, playing strategy games, and spending time with his Dungeons and Dragons group.   Grayson has spent time working with local members of our community with personal computer repairs and has worked his way into place with the Help Desk Cavalry Family as a technician.   Since that time, he has excelled in taking on new challenges and does not shy away from any issue that may come his way.

Pam joined our family in February as our Help Desk Service Coordinator. She is originally from Oregon but has lived in Washington for over 20 years. She has been married 22 years to her husband and has 3 grown children now all residing in the Pacific Northwest. She is a loyal Oregon Ducks and Portland Timbers fan. She enjoys camping, going on walks and long drives and spending quality time with her family. She loves spending time with her friends and going to church as well as serving as the local chapter director of HOPEworldwide. While working with HOPEworldwide, she has dedicated her time to Outreach programs that work to support local programs like the food bank and cleaning up city parks. They also serve emergency responders on the anniversary of 9/11 in the surrounding communities.

Pam’s quote to live by is “The joy we feel has little to do with the circumstances of our lives and everything to do with the focus of our Lives” —Elder Russell M. Nelson, Joy and Spiritual Survival.

Rob was born in San Diego, CA . His father was in the military so that allowed Rob have the opportunity to go live in Japan when he was 3. Working with computers is something he started doing at a very young age. By the time he entered kindergarten he was already working with DOS Programs. While he was in Japan, he was able to enjoy the unique cultural experiences, such as attending a festival at a real Japanese castle and a trip to South Korea for the Olympics. Fun fact, he was in a Japanese commercial in 1988!

He and his family moved back to San Diego when he was 9 and he spent the rest of his early childhood there enjoying the sun, surfing, and off-roading in the desert. His dad taught him new computer skills and even introduced him to networking by involving him in the creation of their home’s LAN.

He moved to Washington in 2004. He worked many different occupations until 2013 when he realized that he could still go back to school, there’s no age limit! He began going to Olympic College for his Associates of Applied Science in Computer Information Systems, with a focus on networking and information security. He did so well that he decided to run with it and continued on to earn his Bachelors of Applied Science in Information Systems, graduating in 2017 and then he joined the Help Desk Cavalry family.

He spends his free time with his wonderful family, he enjoys playing PC games, playing the harmonica, karaoke, hiking with his dog, and reading. He tries to help the community when he has the opportunity with his busy life by making computers for Olympic College and helping their film club with projects.

Quote to live by:

I, not events, have the power to make me happy or unhappy today. I can choose which it shall be. Yesterday is dead, tomorrow hasn’t arrived yet. I have just one day, today, and I’m going to be happy in it.

—Groucho Marx

Another Look Behind the Scenes with Help Desk Cavalry

Part two of our company structure…  We have three core divisions within Help Desk Cavalry.  These divisions are Remote Services (a.k.a. Help Desk Team), Onsite Services (a.k.a. Project Team), and System Services (a.k.a. Behind the Curtain Team).  Last month, we discussed the Help Desk Team.  This month, we want to share a little more about our Project Team. Our Project Team are the people you see at your office, hence the Onsite Services.  This Team focusses on sales, onboarding new clients and […]

Erik Dahl Blog SpotlightErik has been working with Help Desk Cavalry since March of 2017 and has brought his 34 years of technical experience to the table, helping us improve our client’s networks and experience. As a senior at Central Kitsap High School in 1983, Erik found his passion for working with computers while working on his, now archaic, Atari 800 desktop computer. He then went on to Washington State University, graduating in 1988 with a bachelor’s degree in Computer Science and Business. A very motivated person, Erik enjoys a good challenge and learning new things. Erik’s professional career focused on Networking and VoIP telephony systems, where he was a Sales Engineer for several different companies before coming to Help Desk Cavalry. Erik now works as a Senior Project Engineer, assisting our Project team in building networks and designing infrastructure for our clients.

In his off time, Erik loves to spend time with his family, his wife Amy of 21 years and his children: Nathan, Madison, and Paige. Erik is also very active as a sound engineer for GracePoint Church and has found his passion for acting in their Christmas Desert theatre productions. Erik spends the remainder of his active time as an assistant coach for Olympic High School varsity volleyball in the Fall and head coach for the OHS jv softball team in the spring. Erik is a firm believer that every day is a new day, and should be embraced as such with a positive attitude and a great mindset that anything is possible.

Employee Spotlight — Fingers Duke

Fingers Duke was born in 2010 in the heart of Downtown Bremerton as a solution for high quality, custom screen printing. Fingers Duke has grown over the past seven years to include a full-service graphic and web design team as well. With the additions of departments comes more team members and more friendships in the community. As they have expanded they have not lost their dedication to creativity and high quality work. In 2016, Help Desk Cavalry partnered with Fingers […]

Mallory Russell has been with Help Desk Cavalry since late February and has become an invaluable part of our family.  Mallory has been working with computers and programming since she was young, first as a hobby and then starting programming classes at Olympic College.  Her early professional experience revolved around customer service and retail positions involving technology, and is now one of Help Desk Cavalry’s best performing Service Technicians. Mallory enjoys a good challenge and learning new things, and is well on her way to completing her bachelor’s degree in Software Development.

Mallory spends her off time playing video games with her husband, creating applications for mobile devices, and walking her dog Indiana (named after Indiana Jones, not the state, because “the dog’s name was Indiana”).  She enjoys reading, mainly fiction, and is currently plowing through a variety of Japanese ‘manga’ comics.

Dawn Profile Picture

Dawn Jones is Help Desk Cavalry’s Accounting Specialist and helps the company by managing the accounts receivable and payable departments as well as keeping track of purchasing of new equipment. We are excited to have her aboard as she enjoys a good challenge and has an innate desire to delve in and discover new things. Dawn has been working with accounting for over 18 years as an office manager and bookkeeper for several local businesses and uses her expertise to ensure that Help Desk Cavalry’s accounts are all in order.

As an avid artist, Dawn’s paintings have been featured at several local venues around Kitsap.  She is often found in her studio painting a multitude of whimsical creations on any surface readily available. Dawn also enjoys the outdoors and makes time to get lost hiking or bike-riding around the peninsula. When she’s not keeping track of our finances, Dawn has the full-time job of keeping track of her two daughters’ busy schedules, not to mention their dog Leroy.

Employee Spotlight — Gayle Treanor

As co-owner of Help Desk Cavalry, Gayle Treanor has been assisting Steve over the last several years as an advisor and business partner. Gayle will now take a more active role in the day to day operations and has taken the role of VP of Client Experience in an effort to strengthen the bonds that we have with our current clients as well as assisting in the welcoming of new clients. Gayle has many years of experience working with business […]